You can check your balance to see whether the deposit is successfully credited about 5-30 minutes after submitting the acceleration request. If it is still not, you may choose to keep waiting 60 minutes or submit a ticket to seek help from our customer service agents. (Instructions on how to submit a ticket)
How to use the Self-help acceleration feature?
Step 1: Log into your Gate account on App. Click on "Assets" - "Deposit".

Alternatively, go to "Spot", search the target coin in the search box, and then click "Deposit".

Step 2: Click on "Onchain Deposit".

Step 3: Select the network.


Step 4: After selecting the deposit coin, click on the "?" icon in the upper-right corner.

Step 5: Click "Self-help Acceleration" on the FAQ page.

Step 6: Select the blockchain you used and click "next" to proceed

Step 7: Enter the TxID and click "Confirm" to submit the self-help acceleration request.
